Thank you for shopping with us at LG2 Lightboards. We strive to provide you with a seamless and enjoyable shopping experience. This policy outlines our shipping and returns procedures to ensure that you are well-informed about our practices.

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Shipping:

1. Order Processing Time:

   • We aim to process and ship all orders within 2-3 business days from the date of purchase.

   • During peak seasons or promotional periods, processing times may be slightly longer. Any delays will be communicated to you promptly.

2. Shipping Methods:

   • We offer various shipping options based on your location and the nature of the products being shipped.

   • The available shipping methods and associated costs will be displayed during the checkout process.

3. Shipping Destinations:

   • We currently ship to addresses internationally.

   • For shipping to countries not listed, please contact our customer support team for assistance.

4. Tracking Information:

   • Once your order has been shipped, you will receive a shipping confirmation email containing tracking details, allowing you to monitor the progress of your shipment.

5. Delivery Time:

   • The estimated delivery time depends on your location and the selected shipping method.

   • Please note that unforeseen circumstances such as customs delays or adverse weather conditions may affect delivery times.

6. Shipping Fees:

   • Shipping fees are calculated based on factors such as the weight, dimensions, and destination of the package.

   • The shipping cost will be displayed during the checkout process before you finalize your purchase.

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Returns and Refunds:

1. Return Eligibility:

   • We accept returns for eligible items within 30 days from the date of delivery.

   • To be eligible for a return, the product must be unused, in its original condition, and in the original packaging.

2. Return Process:

   • If you wish to return a product, please contact our customer support team to initiate the return process.

   • Our team will provide you with the necessary instructions and a return shipping address, if applicable.

3. Return Shipping:

   • The customer is responsible for the shipping costs associated with returning the product, unless the return is due to an error on our part or a defective item.

4. Refunds:

   • Once we receive the returned product and verify its condition, we will initiate the refund process.

   • Refunds will be issued using the original payment method used during the purchase.

   • Please note that it may take several business days for the refund to be processed and reflected in your account.​

5. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact our customer support team immediately.

   • We will assist you in resolving the issue by providing a replacement, repair, or refund, depending on the circumstances.

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Please note that this policy is subject to change without prior notice. It is recommended to review this policy periodically for any updates or modifications.

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If you have any further questions or concerns regarding our shipping and returns policy, please feel free to reach out to our customer support team. We are here to assist you and ensure your satisfaction.

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Thank you for choosing LG2 Lightboards. Happy shopping!